“If we want to know what happened at a customer’s, last year, last week or this morning, information is available on screen, instantly.”

“Before TMS, we were using a basic accounting package which was fine for our accounting department, but we had no computerized dispatching or scheduling and things were very paper intensive. 

“Previously, we had to manually assemble purchase order information, cost of goods, payables and labor information for management reporting on profits. If you wanted to know the profit of a service call or an inspection contract, that would take anywhere from ten minutes to two hours (to assemble and manually calculate the results.) If it was Wednesday and you wanted to know the labor cost on a call slip, or a service job, you had to calculate Monday’s and Tuesday’s labor cost by hand. If you wanted to know what happened on a service call at a customer’s site two weeks ago, you had to physically locate a paper file folder, or worse yet, rely on someone’s memory. This was not very productive.

“With TMS we have instant profitability results on service calls, inspections and all jobs. We can schedule our technicians for jobs in the future and prevent the duplicate scheduling that comes from trying to do things manually.

“If we want to know what happened at a customer’s, last year, last week or this morning, information is available on screen, instantly. All the minute details of calling and scheduling work are tracked. So if one person is out, the other one knows what is going on with their calls,

“We used to get many calls from customers asking for explanations on their bills. Now that we are using ACOMARC™ by TMS, the invoices are very clear and easy to understand. Our customers no longer need to call with questions. Because ACOMARC is a relational database, you can search for virtually whatever you can imagine!

“Most important of all is the support we receive from Team Management. Our questions get answered and our requests for enhancements get addressed. Often our requests become part of the package, which benefits other users. The time savings and convenience will result in bottom-line dollar savings. Everyone is a winner with ACOMARC.”

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