“After a year of running the system, we have absolutely no regrets making this change.”

“We were confronted with a serious problem at our firm. Our billing had gotten so far behind, our customers actually began to complain. Can you imagine a customer complaining about not getting their bill? We evaluated the situation and felt that it was time to add another staff member resulting in an increase of $25,000 a year in additional overhead.

“After spending some time with the TMS staff demonstrating the ACOMARC™ software, we concluded that the TMS system would allow us to achieve the results — without the additional staff member. (We really did not have the room in our office for another desk.)

“We installed ACOMARC in July 1997, our busiest time of the year; most people thought we were crazy. We are proud to say the installation went well and the adjustment to our customers was seamless.

“After a year of running the system, we have absolutely no regrets making this change. In fact, we are now going to benefit by not having the $25,000 a year cost of an additional staff member.

“We are doing more business at a greater margin than before — in less time. Our billing today is running three days behind (at our choice.) Our cash flow has improved tremendously. We are tracking our credits from our vendors better than ever. We are able to look at history while our customers are on the phone, and assist our service technicians more efficiently with information that was not available to us before.

“It is unbelievable the change this has made here. I am very pleased with the support, enhancements, and progress that I see TMS providing for solutions to our needs. Should any company doubt this, feel free to give me a call. We have been-there-done-that, and know what the system can do for us!”

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